TripAdvisor
TripAdvisor Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
TripAdvisor has 1.7 star rating based on 304 customer reviews. Consumers are mostly dissatisfied.
15% of users would likely recommend TripAdvisor to a friend or colleague.
- Rating Distribution
Pros: Easy booking, Easy to book, No comments.
Cons: Total impossibility of contacting customer service, Total impossibility of contacting them, Total impossiblility of complaining.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
TripAdvisor has 1.7 star rating based on 304 customer reviews. Consumers are mostly dissatisfied.
15% of users would likely recommend TripAdvisor to a friend or colleague.
- Rating Distribution
Pros: Easy booking, Easy to book, No comments.
Cons: Total impossibility of contacting customer service, Total impossibility of contacting them, Total impossiblility of complaining.55% of users think that TripAdvisor should improve its Customer Service.
64% of users say that they might use TripAdvisor in the future for similar services or products if the company resolves their current issue.Recent recommendations regarding this business are as follows: "Be careful", "highly recommend", "Absolutely", "Do not use Trip Advisor", "Keep trying to get through the phone maze. The last two options leads to blind ends, but option one does make it possible to be connected to a human.".
Most users ask TripAdvisor for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
My account is blocked
Preferred solution: My account is blocked
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFake Listings
My recent encounter with Viator, TripAdvisor, FlipKey, and Holiday Lettings proved to be a dreadful experience. Despite making a reservation for one of their listed homes months in advance, I fell victim to fraud.
A month before our scheduled travel, the supposed "owner" made an unusual request for money via Zelle payment, raising suspicions. Upon contacting TripAdvisor's fraud department, an investigation revealed that the listing was fraudulent.
This unfortunate situation left our group without accommodation just as our trip was approaching. The destination was in high demand, causing prices to soar since our original booking. Despite the inconvenience, TripAdvisor offered no compensation to bridge the price gap and displayed minimal effort in helping us find an alternative accommodation that matched the original one.
This incident has shed light on the inadequate vetting and verification processes of TripAdvisor and its affiliated companies when it comes to the listings on their platform.
The lack of oversight creates opportunities for criminals to exploit customers, and it appears that TripAdvisor is indifferent to this issue.
Based on my experience, I strongly advise considering other, more reliable and reputable travel booking services for future trips to prevent similar distressing situations. I cannot recommend TripAdvisor's services based on my negative encounter.
- Variety
- Fake variety
Preferred solution: Funding to offset fees associated with re-booking accommodations and time back.
User's recommendation: Do not recommend
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Brandon, FloridaNeed refund for cancellation
User's recommendation: I don’t think I will do any business with them again
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Fontana, CaliforniaNo confirmation email
User's recommendation: Don't use trip advisor
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Thi its a tereboll
Company fixed the issue and I have been provided with full refund.
wanted to rent an apartment in Germany I found Mrs. Sandra de olivera.
She sent me a link to tripadvisor and I followed step by step to rent a house from her in Germany. It's been 7 days just today she promised that someone will contact no one called today she didn't tell me anything that she contacted the trip advisor agent but somehow I don't see progress to sign the contract and give the keys 7 days I'm waiting I sleep in the car food what I had I had to throw in the trash I have invoices from the tripadvisor page payment of this apartment and I still don't have the keys to it or the contract I don't know the ids of this ad or anything
Preferred solution: Full refund
User's recommendation: Ducie nie gud
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Bad customer service and unresolved issue refund tour.
Company fixed the issue and I have been provided with apology.
- Easy booking
- Difficult to get a refund
- Bad customer service
Preferred solution: Full refund
User's recommendation: Don’t book with this website
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerChange info on acct.
- Great place to plan trips
- Could not talk to someone on customer service
Preferred solution: My information on my acct. needs to be changed.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDid not receive my tickets via email
- Never again
- Can not speak with anyone
Preferred solution: Full refund
User's recommendation: Go direct do not use a third party
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Pajara, Canary IslandsBereavement
User's recommendation: Keep trying to get through the phone maze. The last two options leads to blind ends, but option one does make it possible to be connected to a human.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: For info
Preferred solution: N/A
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerCan’t get any help
Preferred solution: Full refund
User's recommendation: Don’t book with trip advisor
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Dubai, DubaiMy booking
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerVerifing my listing mobile number
User's recommendation: highly recommend
Travel Expert Talks
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund
- Available activities
- Customer service and refund policy
Preferred solution: Full refund
My request was not completed after multiple calls and messages
I have spoken with multiple people and chats, my address is showing incorrect and I cannot go in and make the changes needed for my business. TripAdvisor customer service is terrible and if I could delete this account I would.
I did not create it and why you allow people to create business pages without proper identification is ridiculous and bad business.
My business is showing inaccurate information for the About section and the address in the area field and I am unable to make changes.
I cannot access this page, the only update made was the phone number and email address. When I click on claim about, it shows a Chad Cloward.
Ive sent multiple emails and cannot get the help I need for my business page.
User's recommendation: Do not use Trip Advisor
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMissing Lounge Code
Preferred solution: Full refund
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