I am living in Denmark and I have an apartment in Lagos Algarve Portugal which I am renting out through FlipKey/TripAdvisor. 2 weeks ago I received an e-mail from the apartment administration office in Lagos telling me my renters had spoiled the main entrance door to the building, and the police had been involved and made a report.
After the administration had repaired the door I received another e-mail telling me the amount I had to pay for the damage.
I then contacted FlipKey/TripAdvisor with the damage reports I had received from Lagos, see the attached e-mail copy, and told them to hold back a part of the damage deposit. As a result TripAdvisor told me they could not accept the report because in their eyes it was not an official report !!!, and I would get no damage deposit from the renters. It was the only official report I could get within 7 days, which is the time limit for holding back a damage deposit.
Further more FlipKey/TripAdvisor gives you no change to find out in advance if your renters are decent persons or a bunch of hooligans.
My advice: House owners, stay far away from FlipKey/TripAdvisor.
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