Helena B Wfy

My account is blocked

My account is blocked and I do not why. I am an owner I have necer had any problems so I do not what to do Please contact me +351967****04
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Preferred solution: My account is blocked

Tony S Vgy

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Fake Listings

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TripAdvisor - Fake Listings
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My recent encounter with Viator, TripAdvisor, FlipKey, and Holiday Lettings proved to be a dreadful experience. Despite making a reservation for one of their listed homes months in advance, I fell victim to fraud.

A month before our scheduled travel, the supposed "owner" made an unusual request for money via Zelle payment, raising suspicions. Upon contacting TripAdvisor's fraud department, an investigation revealed that the listing was fraudulent.

This unfortunate situation left our group without accommodation just as our trip was approaching. The destination was in high demand, causing prices to soar since our original booking. Despite the inconvenience, TripAdvisor offered no compensation to bridge the price gap and displayed minimal effort in helping us find an alternative accommodation that matched the original one.

This incident has shed light on the inadequate vetting and verification processes of TripAdvisor and its affiliated companies when it comes to the listings on their platform.

The lack of oversight creates opportunities for criminals to exploit customers, and it appears that TripAdvisor is indifferent to this issue.

Based on my experience, I strongly advise considering other, more reliable and reputable travel booking services for future trips to prevent similar distressing situations. I cannot recommend TripAdvisor's services based on my negative encounter.

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Pros:
  • Variety
Cons:
  • Fake variety

Preferred solution: Funding to offset fees associated with re-booking accommodations and time back.

User's recommendation: Do not recommend

Anonymous

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Verified Buyer
| map-marker Brandon, Florida

Need refund for cancellation

TripAdvisor - Need refund for cancellation
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Company canceled. TripAdvisor just sent me a message stating that I get $0 back! This is really a *** way to do business. Does this mean Im just out $184?
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User's recommendation: I don’t think I will do any business with them again

Susan G Wtg

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Verified Reviewer
| map-marker Fontana, California

No confirmation email

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TripAdvisor - No confirmation email
I have tried to get hold of someone to help me, but you make it an absolute ordeal! You want to charge me $46 to talk to a chat robot and no one answers at your customer service number. This is ridiculous!
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User's recommendation: Don't use trip advisor

Resolved
Adam R Yic

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Verified Reviewer

Resolved: Thi its a tereboll

TripAdvisor - Thi its a tereboll
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Updated by user Oct 23, 2023

Company fixed the issue and I have been provided with full refund.

Original review Oct 23, 2023
have an invoice from the trio advisor and I do not have an apartment someone will explain it to me because I am embarrassed and angry because I have been living in my person for a week as well as my food trail shot
wanted to rent an apartment in Germany I found Mrs. Sandra de olivera.

She sent me a link to tripadvisor and I followed step by step to rent a house from her in Germany. It's been 7 days just today she promised that someone will contact no one called today she didn't tell me anything that she contacted the trip advisor agent but somehow I don't see progress to sign the contract and give the keys 7 days I'm waiting I sleep in the car food what I had I had to throw in the trash I have invoices from the tripadvisor page payment of this apartment and I still don't have the keys to it or the contract I don't know the ids of this ad or anything
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Loss:
$800

Preferred solution: Full refund

User's recommendation: Ducie nie gud

Resolved
Milagros P Ref

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Resolved: Bad customer service and unresolved issue refund tour.

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TripAdvisor - Bad customer service and unresolved issue refund tour.
Updated by user Dec 29, 2023

Company fixed the issue and I have been provided with apology.

Original review Nov 28, 2023
I book a tour to go Tulúm tour and I never got pick up, bad customer service. I hope I can get my money back. Thank you! Here is the prove of my ticket. Tulum, Coba, Cenote, Mayan Village and Playa del Carmen Tour Tulum, Coba, Cenote, Mayan Village and Playa del Carmen Tour 07:00 USD $41.90 Sat, Nov 25, 2023 1 Adult Reference Number: 108704**** For a full refund, cancel at least 24 hours in advance of the start time of the experience. Get your ticket
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Loss:
$42
Pros:
  • Easy booking
Cons:
  • Difficult to get a refund
  • Bad customer service

Preferred solution: Full refund

User's recommendation: Don’t book with this website

Alejandra F Ndl

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Verified Reviewer

Change info on acct.

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I have been trying to reach someone about information that needs to be changed on my acct. email on site was compromised so I no longer have it. Need to change it but havent been able. Phone number also changed.
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Pros:
  • Great place to plan trips
Cons:
  • Could not talk to someone on customer service

Preferred solution: My information on my acct. needs to be changed.

Dianne F Qlx

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Verified Buyer
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Did not receive my tickets via email

TripAdvisor - Did not receive my tickets via email
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Go dI have tried to receive my tickets this company has taken my money but no help at all, missing my experience on a trip, would never use again but yet taken my money.
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Loss:
$30
Pros:
  • Never again
Cons:
  • Can not speak with anyone

Preferred solution: Full refund

User's recommendation: Go direct do not use a third party

Christian A Gtj

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Verified Reviewer
| map-marker Pajara, Canary Islands

Bereavement

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Trying to take over my late father's account has been trying. TripAdvisor's website offers no chat or email function, only a US number, which I was unable to call via Rebtel. Thankfully, I found PisseConsumer and was able to make the call via this site. Navigating the phone-maze was trying. Several times I ended in a blind end, and the call was disconnected after a long recorded message. A lot of time was wasted. Once I actually got through to a human, the process was easier. The staff was very helpful and offered their condolences.
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User's recommendation: Keep trying to get through the phone maze. The last two options leads to blind ends, but option one does make it possible to be connected to a human.

Resolved
Edwyn Evr

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Verified Reviewer

Resolved: For info

My friend Jennie Rose wants to schedule a trip with TripAdvisor in Italy, she is unable to do so because her email address is listed with mine so she asked that you removed her email address from my account. Im Viola Denson, jvdenson@***.net.
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Preferred solution: N/A

Alishba Qoo

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Verified Buyer

Can’t get any help

TripAdvisor - Can’t get any help
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I made and paid for a tour that is to commence tomorrow yet is told via email that Ill get a confirmation in three days. I cant message or speak to anybody to help me.
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Preferred solution: Full refund

User's recommendation: Don’t book with trip advisor

Anonymous

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Verified Buyer
| map-marker Dubai, Dubai

My booking

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TripAdvisor - My booking
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i want to conform my booking i book flat via TripAdvisor i received mail from TripAdvisor this true ? i detected more amount my a/c after that i call my banking officer say this not TripAdvisor site, one of trading company he say like this morning say you got refund within 10 days, again evening call back banking officer you cant refund any amount
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dayarathna r

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Verified Reviewer

Verifing my listing mobile number

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it is regret to tell you that I have tried plenty of occasions to verify my mobile number. But unfortunately, it was unable to verify my contact number. Hence, please kindly attend to this matter to resolve my issue. Thank you.
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User's recommendation: highly recommend

Travel Expert Talks

Travel Tips: Airbnb VS Traditional Renting

Oct 30, 2020

Is it safe to rent from local vacation rental owners? What are the pros and cons of Airbnb and VRBO? Mary Branum, a vacation rentals expert, shares her tips on how to look for places to stay, what are the best vacation rentals websites, how to avoid scams during bookings, and what to do if you face some issues.

Read full article
Mary Branum
Mary Branum

Mary Branum is a vacation rental expert, owner of Galveston Island and President of STROAG.

Cameron M Cfo

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Verified Reviewer

Refund

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I recently was on a trip and the wrong excursion was purchased. I immediately canceled after reading the cancellation policy, which states that if I cancel within 24 hours I will not be charged. I canceled the reservation 10 minutes with purchasing it and also purchased the correct one immediately, when I called from Mexico, I was told that as long as I have done it within the time period that I will be refunded, I have not been refunded my money. Confirmation #: 148916**** Booking Reference #: 110350****
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Loss:
$70
Pros:
  • Available activities
Cons:
  • Customer service and refund policy

Preferred solution: Full refund

MJ H Brl
map-marker Gustavo Adolfo Madero, Mexico

My request was not completed after multiple calls and messages

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I have spoken with multiple people and chats, my address is showing incorrect and I cannot go in and make the changes needed for my business. TripAdvisor customer service is terrible and if I could delete this account I would.

I did not create it and why you allow people to create business pages without proper identification is ridiculous and bad business.

My business is showing inaccurate information for the About section and the address in the area field and I am unable to make changes.

I cannot access this page, the only update made was the phone number and email address. When I click on claim about, it shows a Chad Cloward.

Ive sent multiple emails and cannot get the help I need for my business page.

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User's recommendation: Do not use Trip Advisor

Minna P Etk

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Verified Reviewer

Missing Lounge Code

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Hi, we bought 2 lodge places for doha airport through tripadvisor. Landind Doha 23.7.23 at night time. We tried to activate the purchased Lodge code, but it was not successful for reasons beyond our control. We had to buy new places in another lodge. Finnair. We demanded money back via text message/ tripadviser. The code came three hours later, but we couldn't wait that long, because of my husband was recovering Dengue fewer. And our next flight was about to happen before 8 am. Yours Minna
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Loss:
$90

Preferred solution: Full refund

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