TripAdvisor
A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
TripAdvisor Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
TripAdvisor has 1.7 star rating based on 305 customer reviews. Consumers are mostly dissatisfied.
15% of users would likely recommend TripAdvisor to a friend or colleague.
- Rating Distribution
Pros: Easy booking, Easy to book, No comments.
Cons: Total impossibility of contacting customer service, Total impossibility of contacting them, Total impossiblility of complaining.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
TripAdvisor has 1.7 star rating based on 305 customer reviews. Consumers are mostly dissatisfied.
15% of users would likely recommend TripAdvisor to a friend or colleague.
- Rating Distribution
Pros: Easy booking, Easy to book, No comments.
Cons: Total impossibility of contacting customer service, Total impossibility of contacting them, Total impossiblility of complaining.55% of users think that TripAdvisor should improve its Customer Service.
64% of users say that they might use TripAdvisor in the future for similar services or products if the company resolves their current issue.Recent recommendations regarding this business are as follows: "Be careful", "highly recommend", "Absolutely", "Do not use Trip Advisor", "Keep trying to get through the phone maze. The last two options leads to blind ends, but option one does make it possible to be connected to a human.".
Most users ask TripAdvisor for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top TripAdvisor Reviews
"Change info on acct."
I have been trying to reach someone about information that needs to be changed on my acct. email on site was compromised so I no longer have it. Need to change...
"I want to cancel reservation 111679****"
Hello I never received a confirmation email or text message regarding this reservation number under my brothers name: Percy Terrones. I would like to cancel...
Oldham, England
Advice on 90days rule
I am a uk citizen. I am currently visiting Greece for 3months, March, April and May2024..I would normally return to the Uk for 3months June, July and August before I would return to Greece for September, October and November (90 days in 90days out rule)
My question is this-
Can someone clarify I will not be breakind eu schengen rules by visiting Montenegro on the following dates and it will not affect my entry into Greece for September, October and November 2024
Return to uk28th May until 12th June
Visit Montenegro from 12th June until 30th July
Return UK 30th July until 1st September
Return to Greece 1st September until 26th November.
Can anyone help or clarify I ok to plan this tripto Montenegro without jeopardising my trip to Greece in September, October, November
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Fake Listings
My recent encounter with Viator, TripAdvisor, FlipKey, and Holiday Lettings proved to be a dreadful experience. Despite making a reservation for one of their listed homes months in advance, I fell victim to fraud.
A month before our scheduled travel, the supposed "owner" made an unusual request for money via Zelle payment, raising suspicions. Upon contacting TripAdvisor's fraud department, an investigation revealed that the listing was fraudulent.
This unfortunate situation left our group without accommodation just as our trip was approaching. The destination was in high demand, causing prices to soar since our original booking. Despite the inconvenience, TripAdvisor offered no compensation to bridge the price gap and displayed minimal effort in helping us find an alternative accommodation that matched the original one.
This incident has shed light on the inadequate vetting and verification processes of TripAdvisor and its affiliated companies when it comes to the listings on their platform.
The lack of oversight creates opportunities for criminals to exploit customers, and it appears that TripAdvisor is indifferent to this issue.
Based on my experience, I strongly advise considering other, more reliable and reputable travel booking services for future trips to prevent similar distressing situations. I cannot recommend TripAdvisor's services based on my negative encounter.
- Variety
- Fake variety
Preferred solution: Funding to offset fees associated with re-booking accommodations and time back.
User's recommendation: Do not recommend
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Verified Buyer |
Brandon, Florida
Need refund for cancellation
User's recommendation: I don’t think I will do any business with them again
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Refund
- We missed a excursion in a port
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Fontana, California
No confirmation email
User's recommendation: Don't use trip advisor
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Thi its a tereboll
Company fixed the issue and I have been provided with full refund.
wanted to rent an apartment in Germany I found Mrs. Sandra de olivera.
She sent me a link to tripadvisor and I followed step by step to rent a house from her in Germany. It's been 7 days just today she promised that someone will contact no one called today she didn't tell me anything that she contacted the trip advisor agent but somehow I don't see progress to sign the contract and give the keys 7 days I'm waiting I sleep in the car food what I had I had to throw in the trash I have invoices from the tripadvisor page payment of this apartment and I still don't have the keys to it or the contract I don't know the ids of this ad or anything
Preferred solution: Full refund
User's recommendation: Ducie nie gud
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Bad customer service and unresolved issue refund tour.
Company fixed the issue and I have been provided with apology.
- Easy booking
- Bad customer service
- Difficult to get a refund
Preferred solution: Full refund
User's recommendation: Don’t book with this website
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Change info on acct.
- Great place to plan trips
- Could not talk to someone on customer service
Preferred solution: My information on my acct. needs to be changed.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Did not receive my tickets via email
- Never again
- Can not speak with anyone
Preferred solution: Full refund
User's recommendation: Go direct do not use a third party
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Pajara, Canary Islands
Bereavement
User's recommendation: Keep trying to get through the phone maze. The last two options leads to blind ends, but option one does make it possible to be connected to a human.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: For info
Preferred solution: N/A
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer
Can’t get any help
Preferred solution: Full refund
User's recommendation: Don’t book with trip advisor
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Dubai, Dubai
My booking
Travel Expert Talks
Travel Tips: Airbnb VS Traditional Renting
Is it safe to rent from local vacation rental owners? What are the pros and cons of Airbnb and VRBO? Mary Branum, a vacation rentals expert, shares her tips on how to look for places to stay, what are the best vacation rentals websites, how to avoid scams during bookings, and what to do if you face some issues.
Mary Branum is a vacation rental expert, owner of Galveston Island and President of STROAG.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Verifing my listing mobile number
User's recommendation: highly recommend
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Refund
- Available activities
- Customer service and refund policy
Preferred solution: Full refund
Tulum, Quintana Roo
I want to cancel reservation 111679****
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